FAQ

What are the accepted payment methods?

All prices are listed in Japanese yen.  We accept all major credit cards (Visa, MasterCard, Discovery, and American Express) as well as PayPal. For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses match exactly to avoid delays in processing your order.

Will I be charged taxes?

Yes, you will be charged the standard 5% Japanese sales tax when you checkout.

Do you ship outside of Japan?

Yes, we ship products worldwide.  We ship using EMS and your product should arrive within 3-6 days.  For the complete list of countries we send to please click here. For an estimate on how long it will take for your package to arrive please click here.  Note that in some rare cases you might require to pay custom duties to receive your order if you’re outside of Japan.  These fees are not controlled by True Beyond Design.

Can I track and trace my shipment?

Depending on the product we might be able to send you a tracking number.  We are currently working on getting a tracking number for all the products we ship.  Generally, if you do not receive your package within 3-6 days please contact us by email and we will let you know the status of your order.

What if my shipment is damaged?

We inspect all goods before they are packaged and shipped.  If a package is damaged upon arrival please contact the logistics company and send us an email with an image of the damaged product.  We will ship a replacement at no extra cost.

What is your return policy?

You can return any order within 30 days for a full refund if we have made an error or if the product is defective.  Simply email us at info@truebeyonddesign.com stating the product and reason and we will send you a shipping address.   Send it back with the original packaging and all accessories and we will refund your credit card or PayPal account.

What is your privacy policy?

The information we collect is for processing orders only and will never be rented or sold to any third parties.  We are committed to safeguard the privacy of all personal information we gather.